We are here to answer your questions about our programmes
Whether you have questions about a specific course, need help choosing the right programme, or want to discuss group bookings, our team is ready to assist. We aim to respond to all enquiries within one business day.
42 Clerkenwell Road
London, EC1M 5PS
United Kingdom
Monday to Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed
Quick answers to common enquiries about our courses and enrolment process.
You can submit an enrolment request through our website. After receiving your submission, our team will contact you within one business day to confirm availability, discuss scheduling options, and provide payment information.
Most of our courses are delivered in person at our Clerkenwell location. We do offer select programmes in a hybrid format, combining in-person sessions with online components. Please enquire about specific courses for format details.
We understand that schedules can be unpredictable. Participants who miss a session can arrange to attend a make-up session with a different cohort, subject to availability. Materials from missed sessions are provided for self-study.
Yes, we offer discounted rates for organisations booking multiple places and for groups of family members enrolling together. Contact us to discuss group booking options and pricing.
Our teaching team includes certified financial planners, chartered accountants, and educators with extensive experience in financial services. All instructors undergo training in our teaching methodology before leading sessions.
We offer a full refund if you withdraw before the second session. After that point, we can offer credit toward a different course or a partial refund depending on circumstances. Full details are provided at enrolment.
Response times may vary during peak periods and public holidays. For urgent matters related to scheduled sessions, please indicate this in your subject line. Our team handles enquiries during stated office hours only. Information provided in response to enquiries is general in nature and should not be considered personalised financial advice.